Use & Service
Terms of Service
Rules of use for the Run Expert service: access to the service, available content,
mutual obligations, subscriptions, right of withdrawal, mediation and competent courts.
Version 2.0 · In force since 22 May 2026
General Terms of Service
Preamble and acceptance
These general terms of use (hereinafter the "Terms") govern access
to and use of the editorial service accessible at
https://runexpert.fr as well as the Run Expert
mobile application available on Apple's App Store and Google's Play Store
(collectively, the "Service"). Pursuant to article 1119 of the French
Civil Code, access to the Service constitutes full, complete and unreserved
acceptance of these Terms. The user expressly acknowledges having read them before
any use of the Service, in accordance with the pre-contractual information obligation
set out in article 1112-1 of the French Civil Code and, where applicable, article
L111-1 of the French Consumer Code. The editor reserves the right to amend the Terms
at any time; substantial amendments are notified by any appropriate means within the
application or on the site. The Terms applicable are those in force on the day of
each use of the Service. The French version is the authoritative reference; foreign
versions are provided for informational purposes only.
Purpose of the service
Run Expert is a mobile application and online service designed to support running
practice for personal, sporting and leisure purposes. The Service notably allows:
(i) physical condition tests (Léger / 20m Shuttle Run, Cooper, VAMEVAL) with automatic
calculation of sports indicators including estimated VO2max; (ii) interval training
programmes (C25K, Fartlek, Tabata, Norwegian 4×4, 5km/10km/Half/Marathon plans) with
voice prompts and beeps; (iii) real-time GPS run tracking (route, distance, pace,
duration, calorie estimate); (iv) personal history and progress statistics;
(v) a community feature (posts, comments, leaderboards) accessible to users who have
created an account. The Service is intended for non-professional use; no warranty
of use in competition or in a medical context is attached to its operation. The
educational content and programmes offered are part of an editorial information
approach and do not in any way constitute a medical prescription or personalised
professional training advice.
Editor's legal status — Host under the LCEN
The editor of the Service acts as editor of an online public communication service
within the meaning of the French Law No. 2004-575 of 21 June 2004 on
confidence in the digital economy (LCEN). The full identification of the
editor is set out in the "Legal Notice" section of this document. Pursuant to article
6 III 1 of the said law, the editor is responsible for the content it publishes
directly on the Service. By contrast, the editor acts as a passive host within the
meaning of article 6 I 2 of the LCEN with respect to content posted by users in the
community space (posts, comments, photos): it does not control such content a priori
but undertakes to promptly remove any manifestly unlawful content brought to its
attention, in accordance with the notification procedure provided for in article
6 I 5 and supplemented by the obligations of the Regulation (EU) 2022/2065
of 19 October 2022 on a single market for digital services (Digital Services Act,
DSA), which entered into general application on 17 February 2024.
Access to the service and compatibility
Access to the Service requires a mobile terminal compatible with iOS 15.1 or higher,
or Android 7 (API 24) or higher, as well as an internet connection for certain
features (synchronisation, community, advertising, subscription verification). The
user bears the costs related to network access (mobile plan, Wi-Fi). Some features
remain available offline after initial download (local GPS tracking, music player,
pre-loaded programmes). The editor strives to ensure the availability of the Service
24/7 but cannot guarantee uninterrupted availability, particularly in the event of
scheduled maintenance, technical incident, failure of a subcontractor (host, payment
operator, advertising network) or force majeure as defined in article 1218 of the
French Civil Code.
User account, identification, password
Creating a user account is not mandatory to use most features of the Service (guest
mode). However, creating an account is required to access the community space,
cross-device synchronisation and long-term data retention. The user undertakes to
provide accurate information when registering (valid email address, strong password)
and to update this information in the event of change. The password is the sole
responsibility of the user; in the event of suspected fraudulent use of the account,
the user must immediately notify
contact@runexpert.fr. The editor cannot be
held liable for abusive use of the account resulting from negligence by the user
(shared password, unprotected terminal). In accordance with the requirements of
article 32 of the GDPR and the recommendations of the French CNIL
regarding passwords, passwords are stored in hashed and salted form (high-cost bcrypt
algorithm) and are never accessible in clear, including by the editor. The Service
additionally integrates an automatic verification of compromised passwords by
cross-checking with the HaveIBeenPwned database, in accordance with ANSSI best
practices.
Subscriptions and In-App purchases
The Service is offered under a freemium model: the free version gives access to all
basic features with advertising display (banners, interstitials, native formats
integrated into the newsfeed). The "Premium" version removes all advertising and
activates additional features. Three Premium subscription plans are available:
weekly, monthly and annual. Prices in force are communicated in the application at
the time of subscription, in application of article L111-1 of the French Consumer
Code, and may vary depending on the country of residence and the local currency of
the user's App Store or Play Store account. Subscriptions are managed exclusively by
Apple Inc. via the StoreKit system for iOS, or by
Google LLC via Google Play Billing for Android, in accordance with
their respective general terms; the editor does not collect, store or process any
bank card information. Payment is debited from the user's Apple ID or Google account
upon purchase confirmation. The user can view the details of his active subscriptions
from the settings of his App Store or Play Store account. The technical provider
RevenueCat Inc. ensures the synchronisation of subscription
statuses between the application stores and the Run Expert application.
Free trial period
A free trial period of seven (7) days may be offered to new users upon first
subscription, in accordance with the editor's commercial policy. This trial period
is explicitly notified to the user before any commitment, in application of
article L221-13 of the French Consumer Code. At the end of the trial
period, the chosen subscription is automatically renewed at the announced price,
unless the automatic renewal is expressly deactivated at least twenty-four (24) hours
before the end of the trial period. The user retains the possibility of deactivating
the renewal at any time from the settings of his App Store or Play Store account.
No means of payment is debited during the trial period. The trial period is offered
only once per Apple ID or Google account and is not renewable in the event of
uninstallation and reinstallation of the application. The current trial status is
server-side synchronised to prevent any abusive circumvention.
Automatic renewal and cancellation
Premium subscriptions are subject to tacit renewal, in accordance with
article L215-1 of the French Consumer Code. Automatic renewal occurs
at each end of period, unless deactivated by the user at least twenty-four (24) hours
before the end of the current period, in accordance with Apple's terms ("Apple Media
Services Terms and Conditions") and Google's ("Google Play Terms of Service").
Deactivation is performed exclusively from the user's App Store or Play Store account
settings; the editor does not have the technical capability to cancel a subscription
on behalf of the user, in accordance with the rules imposed by application stores.
Cancellation takes effect at the end of the current period; the user retains Premium
access until that date. In application of French Law No. 2023-973 of
23 October 2023, known as the "Purchasing Power Act", cancellation is made
accessible in a few clicks from the user's Apple or Google environment, without any
binding retention journey being imposed.
Right of withdrawal — Digital content
In accordance with article L221-28 13° of the French Consumer Code,
the right of withdrawal provided for contracts concluded at a distance cannot be
exercised for contracts for the supply of digital content not provided on a tangible
medium whose execution has begun with the express prior consent of the consumer, who
has also acknowledged that he will thereby lose his right of withdrawal. By
subscribing to a Premium subscription and immediately benefiting from access to
digital content (removal of advertising, access to Premium functions), the user
expressly acknowledges waiving his fourteen (14) day right of withdrawal. Any
refunds are managed exclusively by Apple and Google according to their own refund
request procedures, the editor having no discretionary power over them. The user may
submit a refund request to Apple via
reportaproblem.apple.com
or to Google via
support.google.com.
Limitation of liability and warranties
The Service is provided "as is" within the limit of the mandatory provisions of
consumer law and in particular articles L217-3 et seq. of the French Consumer Code
relating to the warranty of conformity. Run Expert is a sports tracking application
for personal use: it does not constitute a medical device within the meaning of
Regulation (EU) 2017/745 (MDR), nor a diagnostic tool, nor a health product. The
sports indicators calculated by the application (estimated VO2max, pace, calories,
indirect heart rate) are algorithmic estimates based on reference formulas recognised
in the scientific literature (American College of Sports Medicine, Léger &
Lambert 1982, Cooper 1968); these estimates have an inherent margin of error and
cannot be substituted for advice or measurement performed by a qualified healthcare
professional. The user undertakes to practise running under conditions suited to his
state of health and to consult a doctor before resuming or intensifying sports
practice, particularly in the presence of cardiovascular risk factors. The editor
declines all liability for bodily injury resulting from inappropriate sports
practice, for the inaccuracy of algorithmic estimates, for service interruptions due
to third parties (host, mobile operators, advertising networks) or for data loss
following uninstallation or hardware failure of the user's terminal.
Prohibited uses
The user undertakes not to use the Service in a way likely to infringe the rights
of the editor, of third parties or public order. The following are notably strictly
prohibited, without this list being exhaustive: (i) any attempt to gain unauthorised
access to information systems or to the accounts of other users, in violation of
article 323-1 of the French Penal Code; (ii) any massive, automated or systematic
extraction of Service data (scraping, crawling, undocumented API ingestion) in
violation of the protection of databases provided for in articles L341-1 et seq. of
the French Intellectual Property Code; (iii) the publication of unlawful,
defamatory, insulting, racist, discriminatory content, inciting hatred, violence or
harassment, infringing the privacy or image of third parties; (iv) identity theft,
fake profile or falsification of sports data in order to obtain an unfair advantage
in the community ranking; (v) the dissemination or promotion of products or practices
contrary to legislation in force (doping substances within the meaning of article
L232-9 of the French Sports Code, unauthorised gambling, scams); (vi) any commercial
exploitation, resale or redistribution of the Service or its content without prior
written authorisation. The editor reserves the right to report to the competent
authorities any conduct likely to receive a criminal qualification.
Account suspension and termination for fault
In the event of serious or repeated breach of these Terms, and after written
notification to the user allowing him, where possible, to remedy the breach within a
reasonable period, the editor reserves the right to unilaterally and without notice
suspend or terminate the user's account, in accordance with articles 1224 to 1230 of
the French Civil Code relating to termination of the contract for non-performance.
Suspension or termination for fault does not entitle the user to a refund of the
current Premium subscription, without prejudice to the mandatory rules of consumer
law and the refund rules applicable by the application stores. The user whose account
has been suspended or terminated may contest the decision by writing to
contact@runexpert.fr; his request will be
examined within a reasonable period and at the latest within thirty (30) days,
applying the principles of fairness, loyalty and proportionality provided for by the
DSA (Regulation (EU) 2022/2065, article 14 et seq.).
Force majeure
No party shall be held liable for the non-performance or defective performance of
its obligations resulting from a force majeure event as defined in article 1218 of
the French Civil Code and assessed by French case law. The following are notably
considered as force majeure events, without this list being exhaustive: natural
disasters, fires, floods, storms, earthquakes, epidemics and pandemics; wars, attacks,
riots and acts of terrorism; general strikes, lock-outs and labour disputes external
to the editor; major interruptions or failures of telecommunications or electricity
networks; major failures of technical subcontractors (host, distribution platform,
advertising agency); decisions of administrative or judicial authorities affecting
the performance of the Service. In the event of force majeure persisting for more
than thirty (30) days, either party may terminate the contract by registered letter
with acknowledgement of receipt or by any equivalent digital evidence, without
compensation on either side.
Amendments to the terms
The editor reserves the right to modify these Terms at any time, in particular to
take account of the evolution of the Service, legislative and regulatory
developments, administrative or jurisprudential decisions, and the recommendations
of the supervisory authorities (CNIL, DGCCRF, European Commission). Substantial
amendments are notified to the user by an appropriate means (in-app banner, email,
notified update of the conditions when opening the application) at least fifteen (15)
days before their entry into force, except in case of legitimate emergency
(immediate legal compliance, correction of a security flaw). The user may, in case
of disagreement with the new conditions, uninstall the application and proceed to
delete his account in accordance with the procedure described in the "Data" section.
Continued use of the Service after the entry into force of the new Terms constitutes
acceptance thereof.
Consumer mediation and amicable settlement
In accordance with article L612-1 of the French Consumer Code, in
the event of a dispute between the user (consumer) and the editor, and after prior
attempt at amicable resolution formalised in writing to
contact@runexpert.fr, the user may resort
free of charge to the national consumer mediation scheme. The reference platform for
consumers in France is accessible at
economie.gouv.fr/mediation-conso.
In accordance with Regulation (EU) No 524/2013, users residing in the European Union
may also resort to the European online dispute resolution platform accessible at
ec.europa.eu/consumers/odr.
Recourse to mediation remains optional and is not a mandatory prerequisite for the
introduction of legal action. The editor undertakes to participate in good faith in
any mediation procedure initiated by a consumer, within the applicable legal and
ethical framework.
Applicable law and competent jurisdictions
These Terms and all contractual relations between the editor and the user are
governed by French law, without prejudice to the application of the
mandatory rules of the consumer law of the consumer user's country of residence, in
accordance with article 6 of Regulation (EC) No 593/2008 "Rome I". Any dispute
relating to the interpretation or performance of these Terms shall, failing amicable
resolution and after possible recourse to consumer mediation, be submitted to the
competent French courts. For consumers, the rules of territorial jurisdiction
provided for in article R631-3 of the French Consumer Code apply, allowing seizure
of the court of the consumer's place of domicile. For professionals, the rules of
common law apply. Evidence agreements are expressly recognised: in accordance with
articles 1366 and 1367 of the French Civil Code, computer records, connection logs
and emails exchanged between the parties shall be authentic between them subject to
their authenticity.
EULA · Apple App Store
Licensed Application End User License Agreement
Version 1.0 — In force since May 22, 2026 · Compliant with Schedule 2 of the Apple Paid Apps Agreement
Run Expert applications made available through the Apple App Store are licensed, not
sold, to the end user (hereinafter "you" or the "End User").
The license granted to you for the Run Expert application (hereinafter the
"Application") is limited to a non-transferable license to use the
Application on any Apple-branded product that you own or control and as permitted by
the Usage Rules set forth in the Apple Media Services Terms and Conditions.
1. Acknowledgement
You acknowledge and agree that this End User License Agreement ("EULA") is concluded
between you and the publisher of the Application only, whose full legal identity,
trade register identification number, postal address of the registered office, name
of the publication director and all mandatory legal details required under article
6-III-1 of the French Law for Confidence in the Digital Economy of 21 June 2004
(LCEN) and article 19 of Directive 2000/31/EC are set forth in the
Legal Notice section of this document, which is deemed to be
incorporated herein by reference (hereinafter the "Publisher"). Apple Inc. ("Apple")
is not a party to this EULA and is not responsible for the Application or its
content. The Publisher, not Apple, is solely responsible for the Application and its
content, to the extent permitted by applicable law. This EULA may not provide for
usage rules for the Application that are in conflict with, or in violation of, the
Apple Media Services Terms and Conditions as of the Effective Date.
2. Scope of License
The license granted to you for the Application is limited to a non-transferable
license to use the Application on any Apple-branded product that you own or
control, and as permitted by the Usage Rules. This EULA does not allow the use
of the Application on any product that is not Apple-branded, nor its distribution or
making available on a network where it could be used by multiple devices at the same
time. You may not rent, lease, lend, sell, redistribute or sublicense the Application.
You may not copy (except as expressly permitted by this license and the Usage Rules),
decompile, reverse engineer, disassemble, attempt to derive the source code of, modify,
or create derivative works of the Application, any updates, or any part thereof (except
and only to the extent that any such restriction is prohibited by applicable law or
permitted by the licensing terms governing the use of any open-source components that
may be included with the Application).
3. Maintenance and Support
The Publisher, and not Apple, is solely responsible for providing any
maintenance and support services with respect to the Application, as specified
in this EULA, or as required under applicable law. The Publisher and the End User
acknowledge that Apple has no obligation whatsoever to furnish any maintenance and
support services with respect to the Application. The official support channel is
contact@runexpert.fr.
4. Warranty
The Publisher is solely responsible for any product warranties, whether
express or implied by law, to the extent not effectively disclaimed. In the event of
any failure of the Application to conform to any applicable warranty, you may notify
Apple, and Apple will refund the purchase price of the Application to you. To the
maximum extent permitted by applicable law, Apple will have no other warranty
obligation whatsoever with respect to the Application. Any other claims, losses,
liabilities, damages, costs, or expenses attributable to any failure to conform to any
warranty will be the sole responsibility of the Publisher. The provisions of this
section are without prejudice to the rights you may have under the legal warranty of
conformity (articles L217-3 et seq. of the French Consumer Code) and the warranty
against hidden defects (articles 1641 to 1649 of the French Civil Code).
5. Product Claims
The Publisher and the End User acknowledge that the Publisher, and not Apple,
is responsible for addressing any claims of the End User or any third party
relating to the Application or the End User's possession and/or use of the Application,
including but not limited to: (i) product liability claims; (ii) any claim that the
Application fails to conform to any applicable legal or regulatory requirement; and
(iii) claims arising under consumer protection, privacy, or similar legislation,
including in connection with the Application's use of the HealthKit and HomeKit
frameworks.
6. Intellectual Property Rights
The Publisher and the End User acknowledge that, in the event of any third-party claim
that the Application or the End User's possession and use of the Application infringes
that third party's intellectual property rights, the Publisher, and not Apple,
will be solely responsible for the investigation, defence, settlement and
discharge of any such intellectual property infringement claim.
7. Legal Compliance
You represent and warrant: (i) that you are not located in a country that is subject to
a U.S. Government embargo or that has been designated by the U.S. Government as a
"terrorist supporting" country; and (ii) that you are not listed on any U.S. Government
list of prohibited or restricted parties (including but not limited to the SDN List —
Specially Designated Nationals, Denied Persons, Unverified List and Entity List). You
further agree to comply with all applicable export control laws, regulations and rules,
including the U.S. Export Administration Regulations (EAR) and European and French
sanctions (Customs Code, Regulation (EU) No 2021/821).
8. Publisher Contact Information
For any questions, complaints, or claims regarding the Application or this EULA, you
are invited to contact the Publisher through the channels detailed in the
Legal Notice section of this document, which sets forth the
legal name, trade and companies register identification number, postal address of the
registered office, identity of the publication director and contact details of the
hosting provider, in accordance with article 6-III-1 of French Law No. 2004-575 of 21
June 2004 for Confidence in the Digital Economy and article R111-1 of the French
Consumer Code. The preferred channel for user support and contractual complaints is
the email address contact@runexpert.fr, also
accessible from within the Application via the Profile menu and from the website
runexpert.fr. The contractual
response time is fifteen (15) business days from receipt of the request, it being
understood that urgent requests related to security, account deletion or the exercise
of rights under the General Data Protection Regulation are processed within a maximum
period of one month in accordance with article 12 §3 of the GDPR.
9. Third-Party Terms of Agreement
You must comply with applicable third-party terms of agreement when using the
Application (for example, if you use a VoIP service, you must not violate their
wireless data service agreement when using the Application). When the Application
accesses third-party music services (Apple Music, Spotify, Deezer), you acknowledge
being bound by the respective terms and conditions of those services, which prevail
over these terms regarding the operation of such services.
10. Third-Party Beneficiary
The Publisher and the End User acknowledge and agree that Apple, and Apple's
subsidiaries, are third-party beneficiaries of this EULA, and that, upon your
acceptance of the terms and conditions of this EULA, Apple will have the right (and
will be deemed to have accepted the right) to enforce this EULA against you as a
third-party beneficiary thereof.
This EULA is drafted in English. A French version is available on the
French Terms page. In case of divergence of
interpretation, the French version prevails for users domiciled in France and the
European Union, in accordance with article 6 of the Rome I Regulation.
Personal data protection
Privacy Policy
How Run Expert collects, uses, shares, retains and protects your personal data, in
accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act of
6 January 1978 as amended.
Version 2.0 · In force since 22 May 2026
Data controller and data protection officer
Within the meaning of article 4 point 7 of the GDPR, the controller
of personal data collected within the framework of the Service is the editor
identified in the "Legal Notice" section. The controller alone determines the
purposes and means of processing and is responsible for the obligations imposed by
the GDPR and the French Data Protection Act. Given the size of the structure and the
nature of the processing carried out, the designation of a Data Protection Officer
(DPO) is not legally mandatory within the meaning of article 37 of the GDPR.
Nevertheless, a single point of contact for any question relating to personal data
is made available: contact@runexpert.fr.
Any request to exercise rights provided for in articles 15 to 22 of the GDPR is
processed within the one-month period provided for in article 12.3 of the GDPR,
extendable by two months in case of complexity or multiplicity of requests.
Personal data collected
The editor collects and processes the following categories of data, in compliance
with the minimisation principle provided for in article 5.1.c of the GDPR:
| Category | Data concerned | Storage |
|---|
| User account | Email address, password (bcrypt hashed), chosen pseudonym | Supabase servers (EU — Frankfurt) |
| Sports profile | First name, age, biological sex, weight, height (freely entered by the user) | Local device (AsyncStorage) |
| Sports results | Estimated VO2max, levels reached, times, average speeds | Local device; server if opt-in |
| GPS sessions | Routes, distances, paces, durations, altitudes, estimated calories | Local device only |
| Community posts | Text, optional photo, association with a sports result | Supabase (EU) |
| Preferences | Voice announcement mode, units, power saving mode | Local device |
| Technical data | OS version, terminal model, language, anonymised crashes | Expo/EAS (US, SCC) |
| Advertising identifiers | IDFA / GAID — only if the user consents via ATT and UMP | Google AdMob (US, SCC) |
| Subscription transactions | Anonymised user identifier, Premium status, expiry date | RevenueCat (US, SCC) |
No banking data is collected by the editor: payments are processed exclusively by
Apple or Google, which act as autonomous data controllers for this purpose. The
editor does not collect the address book, photos other than profile, microphone or
contacts.
Purposes and legal bases of processing
In accordance with article 6 of the GDPR, each processing is based
on an identified legal basis:
- Performance of the service contract (art. 6.1.b) — creation and management of the user account, provision of sports features, subscription management, user support.
- Explicit consent (art. 6.1.a and art. 7) — display of personalised advertising (IDFA/GAID), publication of VO2max on the public ranking, sending of non-strictly necessary foreground return notifications.
- Legal obligation (art. 6.1.c) — retention of transaction receipts for the legal accounting period (article L123-22 of the French Commercial Code — ten years), retention of logs necessary for fraud prevention.
- Legitimate interest (art. 6.1.f) — security of the Service, prevention of abuse, improvement of stability, anonymised usage statistics. A documented balancing test has been carried out to ensure that this legitimate interest does not disproportionately infringe the rights of data subjects.
The user may, at any time and free of charge, withdraw consent previously granted in
accordance with article 7.3 of the GDPR. Withdrawal of consent has
no retroactive effect on the lawfulness of processing carried out previously.
VO2max and special categories of data (GDPR art. 9)
The VO2max calculated by the Service is an indirect health indicator
estimated from the user's performance on sports tests. Although it does not strictly
constitute medical data — it is neither measured in a laboratory nor established by
a healthcare professional — the editor processes this data with enhanced vigilance
corresponding to the qualification of "data concerning health" within the meaning of
article 4 point 15 of the GDPR, which falls within the special
categories of data protected by article 9 of the GDPR. The processing
of this data is based exclusively on the explicit consent of the data
subject (article 9.2.a of the GDPR), collected:
- implicitly and in a limited manner for calculation and local display on the user's device (personal purpose, not communicated to third parties);
- explicitly and revocably for publication on the community ranking, via a dedicated opt-in that can be activated and deactivated at any time in the application settings.
As long as the opt-in is not activated, the VO2max remains strictly confined to the
device and is never transmitted to the editor's servers or to third parties.
Deactivating the opt-in results in the immediate removal of the VO2max from the
public ranking and the deletion of associated server copies, in accordance with
articles 7.3 and 17 of the GDPR. No cross-referencing with other external health
data sources (Apple Health, Google Fit, insurance provider, etc.) is carried out by
the editor; any future integrations will be subject to a prior update of this policy
and a specific collection of consent.
Processors and data recipients
In accordance with article 28 of the GDPR, the editor uses the
following processors, all bound by a sub-processing contract (DPA) specifying
obligations regarding data protection:
| Processor | Role | Location |
|---|
| Supabase Inc. | Authentication, database, serverless functions | EU — Frankfurt |
| RevenueCat Inc. | Technical management of In-App subscriptions | United States (SCC) |
| Vercel Inc. | Hosting of runexpert.fr website | US / EU (SCC) |
| Expo / EAS | Compilation and crash reports | United States (SCC) |
| Apple Inc. | App Store distribution, StoreKit payments, ATT | United States |
| Google LLC (AdMob) | Advertising display (free users only) | United States (SCC) |
| Google LLC (Play Store) | Android distribution, Google Play Billing payments | United States |
No processor is authorised to use the data for its own purposes or to resell it. The
possible foreign legal obligations weighing on subcontractors located outside the
European Union (notably under the US Cloud Act) are governed by the Standard
Contractual Clauses (SCC) adopted by the European Commission on 4 June 2021
(implementing decision (EU) 2021/914) and by the additional technical measures
recommended by the EDPB in its recommendations 01/2020 on international transfers.
The updated list of processors is kept up to date and can be communicated upon
motivated written request.
International data transfers
As some technical processors are established outside the European Economic Area,
transfers of personal data to third countries may take place, mainly to the United
States. These transfers are framed by the following appropriate safeguards:
- European Commission Standard Contractual Clauses (SCC) (decision (EU) 2021/914), incorporated into sub-processing contracts;
- For transfers to the United States, where the processor is certified, the Data Privacy Framework (DPF) approved by adequacy decision (EU) 2023/1795 of 10 July 2023;
- Additional technical measures: encryption in transit (TLS 1.3), encryption at rest, access logging, strict role-based access control.
The user is informed that no third country can guarantee a level of data protection
strictly equivalent to that of European Union law; in particular, US public
authorities have, under certain conditions, access powers to data held by American
providers under FISA 702 legislation and Executive Order 12333. These risks are
taken into account in the impact assessment and technical measures implemented by
the editor.
Data retention periods
In accordance with article 5.1.e of the GDPR (storage limitation
principle), the following retention periods apply:
| Data | Duration | Justification |
|---|
| User account | Active: account lifetime. Deletion: immediate and irreversible on request. | Contract performance / Right to erasure (art. 17) |
| GPS sessions and tests | Local: as long as the app is installed. Server: none (never transmitted). | Personal service |
| Community posts | Account lifetime; deletion at account deletion. | Community service |
| Transaction receipts | 10 years from last transaction (pseudonymisation after 1 year). | Article L123-22 French Commercial Code |
| Server logs (audit, security) | 90 days then automatic deletion. | Operational security / fraud prevention |
| Crash reports (Expo/EAS) | 90 days, anonymised at collection. | Technical diagnosis |
| Advertising identifiers (IDFA/GAID) | Volatile, resettable at any time from the OS. | ATT consent |
At the end of these periods, data is either irreversibly anonymised (to enable
aggregate statistics without allowing re-identification of a person) or definitively
deleted from active databases and backups within a maximum of thirty (30) days.
Your rights over your personal data
In accordance with articles 15 to 22 of the GDPR, you have the
following rights over your personal data:
- Right of access (art. 15) — obtain confirmation that data concerning you is being processed and receive a copy;
- Right to rectification (art. 16) — have inaccurate data corrected or incomplete data completed;
- Right to erasure / "right to be forgotten" (art. 17) — obtain the erasure of your data in the cases provided for by law;
- Right to restriction of processing (art. 18) — temporarily freeze a disputed processing;
- Right to portability (art. 20) — receive your data in a structured, commonly used and machine-readable format, and transmit it to another data controller;
- Right to object (art. 21) — object to processing based on legitimate interest or to commercial prospecting;
- Right not to be subject to an automated decision (art. 22) — without object to date for the Service;
- Right to withdraw consent (art. 7.3) — at any time and without justification;
- Right to lodge a complaint with a supervisory authority (art. 77) — in France, with the CNIL.
Any request to exercise rights may be sent by email to
contact@runexpert.fr. The editor undertakes
to respond within the one-month period provided for in article 12.3 of the GDPR, this
period being extendable by two months in case of complexity or multiplicity of
requests. A reasoned response will be provided in case of refusal to act on a request.
Deletion of your Run Expert account
In accordance with your right to erasure (article 17 of the GDPR), you may at any
time request the definitive deletion of your Run Expert account and all associated
data. Deletion can be triggered directly from the application (Profile tab → My
account button → Account settings section → "Delete my account") or, failing access
to the application, by email sent from the address associated with the account to
contact@runexpert.fr.
In-app deletion is immediate and irreversible: your account and all
associated data (profile, sessions, posts, comments, rankings) are erased from
active databases within seconds by the dedicated Edge Function. Automatic backups
potentially containing old copies are overwritten within a maximum of thirty (30)
days. Only data subject to a legal retention obligation (transaction receipts,
10-year duration) is retained in pseudonymised form. Active subscriptions managed by
Apple or Google are not cancelled by deletion of the Run Expert
account: you must cancel them separately from the settings of your App Store or
Play Store account.
Advertising, targeting and Google AdMob
The free version of the Service integrates the Google AdMob
advertising agency operated by Google LLC. Three advertising formats may appear:
classic banners, interstitials displayed between two activities, and native formats
integrated into the community newsfeed. Before the first advertising impression for
a user located in the European Economic Area, the United Kingdom or Switzerland, a
consent form managed by Google's User Messaging Platform (UMP) is
displayed, in accordance with Google's EU User Consent Policy and
the IAB Transparency & Consent Framework v2.2. This form offers
three choices at the same level of accessibility: "Consent", "Reject all" and
"Manage options", in accordance with the CNIL guidelines of 17 September 2020 on
cookies and other trackers. In the absence of consent, only contextual
Non-Personalised Ads (NPA) are served; no advertising identifier is read. In case
of consent, the IDFA (iOS) or GAID (Android) may be collected by Google and its
partners from the IAB vendor list for the delivery of relevant ads. The user can at
any time modify their GDPR choices by accessing the "Manage my privacy options"
option in the application menu. Premium users see no advertising and no advertising
identifier concerning them is collected.
Cookies, trackers and similar technologies
The website runexpert.fr uses no tracking
or audience measurement cookies. Only cookies strictly necessary for
navigation may be placed by host Vercel (load balancing, anti-bot), in accordance
with article 82 II of the French Data Protection Act transposing
Directive 2002/58/EC known as "ePrivacy": these cookies do not require prior consent
as their sole purpose is to enable or facilitate electronic communication. No
advertising, statistical or social network cookies are placed on the site. The
mobile application does not use cookies in the classic sense: it may locally store
user preferences and authentication tokens in the operating system's secure storage
(iOS Keychain, Android Keystore), which falls not under article 82 LIL but under
common data protection law.
Personal data breaches
In accordance with articles 33 and 34 of the GDPR, in the event of
a personal data breach, the editor undertakes to notify the competent supervisory
authority (the CNIL in France) as soon as possible and, if possible, no later than
seventy-two (72) hours after becoming aware of it, unless the breach is unlikely to
give rise to a risk to the rights and freedoms of natural persons. When the breach
is likely to give rise to a high risk, data subjects are notified
as soon as possible according to the procedures set out in article 34. An internal
incident management procedure is documented by the editor. Incident detection is
based on access control, logging of sensitive actions and regular analysis of logs
by the controller. Any user who becomes aware of a flaw or incident is invited to
report it to contact@runexpert.fr; an
acknowledgement of receipt will be transmitted within forty-eight (48) working hours.
Mandatory legal information
Legal Notice
Identity and contact details of the service editor, hosting providers, applicable law,
in accordance with the French Law on Confidence in the Digital Economy (LCEN).
Version 2.0 · In force since 22 May 2026
Editor of the site and application
In accordance with article 6 III 1 of French Law No. 2004-575 of 21 June
2004 on confidence in the digital economy (LCEN), the identification of the
editor of this site and the Run Expert mobile application is as follows: Trade name:
E-3P. Editor's identity: Guillaume POUPPA-BEJUY, sole trader, operating under the
trade name E-3P. Legal form: Sole proprietorship — micro-enterprise tax regime.
SIRET: 432 873 131 00077. SIREN: 432 873 131. Registration with the National Register
of Enterprises (RNE) maintained by INSEE since 30 April 2026. Sole proprietorship
not registered with the Trade and Companies Register (RCS); registered exclusively
with the National Register of Enterprises (RNE) maintained by INSEE. APE/NAF code:
6201Z — Computer programming. Registered office address: 3 Bis Avenue Moulins lez
Metz, 69630 Chaponost, France. Director of publication within the meaning of article
93-2 of the Law of 29 July 1982 on audiovisual communication: Guillaume POUPPA-BEJUY.
Support contact, exercise of GDPR rights (article 15 et seq. of Regulation (EU)
2016/679), image rights requests, data protection officer contact and DSA reports:
contact@runexpert.fr. Phone: communicated
on motivated request by email for security reasons — limitation of abusive
solicitation within the meaning of Law No. 2020-901 of 24 July 2020. Tax regime: not
applicable — VAT exemption, article 293 B of the French General Tax Code;
VAT not applicable. GDPR compliance: the internal register of processing activities
(article 30 of the GDPR) as well as the data protection impact
assessment (article 35 of the GDPR), where applicable, are kept up
to date and communicable on motivated request to the contact address indicated above.
Public legal information available at
data.inpi.fr/entreprises/432873131.
Hosting, distribution and technical providers
The Run Expert mobile application is distributed as software on the following mobile
application distribution platforms: Apple Inc., One Apple Park Way,
Cupertino, CA 95014, United States (www.apple.com),
for iOS terminals; and Google LLC, 1600 Amphitheatre Parkway,
Mountain View, CA 94043, United States (play.google.com),
for Android terminals. The website runexpert.fr
is hosted by Vercel Inc., 340 Pine Street, Suite 701, San Francisco,
CA 94104, United States (vercel.com),
hosting provider within the meaning of article 6 I 2 of the LCEN. The Service's
authentication, database and serverless functions are provided by
Supabase Inc. (EU region — Frankfurt, Germany). In-App subscription
management is provided by RevenueCat Inc. Advertising display in
the free version is provided by Google LLC via the AdMob agency,
subject to prior user consent in accordance with the IAB TCF v2.2 framework and
Google's EU User Consent Policy. The complete list of subprocessors and recipients
of personal data, as well as their location and the safeguards applicable to
international transfers (Standard Contractual Clauses of the European Commission),
is specified in the "Data" section.
Intellectual property and copyright
All elements making up the Run Expert Service — source code, graphical interface,
logo, trademark, slogan, graphic charter, animations, editorial texts, educational
content, sports indicator calculation algorithms and any associated database — are
protected by the French Intellectual Property Code, and in particular its articles
L111-1 et seq. (copyright), L341-1 et seq. (sui generis protection of databases) and
L713-1 et seq. (trademark law). All these elements are the exclusive property of the
editor, with the exception of: (i) third-party software libraries under open source
licence, the list and applicable licences of which can be communicated on request to
contact@runexpert.fr; (ii) content posted
by users themselves in the community space, of which they retain ownership while
granting the editor a non-exclusive, free, worldwide licence, for the duration of
the rights, for the sole purpose of the functional operation of the Service. Any
reproduction, representation, modification, publication or adaptation of all or part
of the Service, by any means whatsoever, is prohibited without prior written
authorisation from the editor, under penalty of constituting an offence of
counterfeiting punishable by articles L335-2 et seq. of the French Intellectual
Property Code.
Third-party trademarks — informational use
The trademarks, trade names, logos and distinctive signs of third parties mentioned
in the Service or associated documentation (notably Apple, App Store, iOS, iPhone,
MacOS, Google, Android, Google Play, AdMob, Spotify, Deezer, Apple Music, Vercel,
Supabase, RevenueCat, Expo, GDPR, IAB TCF, etc.) remain the exclusive property of
their respective holders and are protected as such. Their mention in the Service
falls under informational or nominative use within the meaning of articles L713-6 of
the French Intellectual Property Code and 14 of Regulation (EU) 2017/1001 on the
European Union trademark, when it is strictly necessary to describe the features of
the Service (compatibility, distribution, technical subcontracting). No mention of
these trademarks may be interpreted as a commercial partnership, sponsorship,
recommendation or official affiliation, unless explicitly and otherwise stated in
the Service.
Applicable law and competent courts
These legal notices and all contractual relations between the editor and the user are
governed by French law, without prejudice to the application of the
mandatory rules of the consumer law of the consumer user's country of residence, in
accordance with article 6 of Regulation (EC) No 593/2008 "Rome I". Any dispute
relating to the interpretation or performance of these Terms shall, failing amicable
resolution and after possible recourse to consumer mediation (see Terms section), be
submitted to the competent French courts, in accordance with the rules of territorial
jurisdiction of article R631-3 of the French Consumer Code for consumers, and the
rules of common law for professionals.
Community space
Run Expert Community Rules
Authorised and prohibited behaviours, moderation of user content under the Digital
Services Act (DSA), reporting procedure, sanctions and avenues of recourse.
Version 2.0 · In force since 22 May 2026
Run Expert spirit
The Run Expert community brings together runners of all levels who share their
passion, progress and advice in a spirit of respect, mutual aid and benevolence.
These rules apply to all interactions within the application: posts in the newsfeed,
comments, rankings, group challenges, sharing of GPS runs and any other community
feature present or future. They supplement the Terms and the privacy policy and do
not replace them. They apply to all users with an account, regardless of status
(free, free trial, Premium). By participating in the community, the user acknowledges
having read these rules and undertakes to respect them.
Encouraged behaviours
The Run Expert community fosters and values in particular:
- sharing personal sports performances, race photos, GPS routes and physical test results;
- kindly expressing encouragement, congratulations and support to other users;
- sharing training, recovery or nutrition advice based on personal experience, with an educational and non-prescriptive spirit;
- reporting inappropriate content via the "Report" button present on each post;
- blocking users whose posts one no longer wishes to see, using the "Block" feature accessible from each profile or post;
- participating in weekly and monthly challenges organised by the editor or by other community members within the framework of features provided for this purpose.
Strictly prohibited behaviours
The following are strictly prohibited on all community areas of the Service, in
accordance with applicable French law and Regulation (EU) 2022/2065 (DSA):
- any defamatory, insulting or outrageous content within the meaning of the Law of 29 July 1881 on freedom of the press;
- any racist, antisemitic, xenophobic, sexist, homophobic, transphobic content or content inciting discrimination, hatred or violence on grounds of origin, race, sex, sexual orientation, gender identity, disability, age or religion (articles 24 and 32 of the 1881 Law);
- online moral or sexual harassment, cyber-harassment, doxxing or disclosure of personal information without the consent of the person concerned (article 222-33-2-2 of the French Penal Code);
- publication of pornographic, sexually explicit content or involving minors in inappropriate situations;
- publication of identifiable images of third parties without their written consent (infringement of image rights based on article 9 of the French Civil Code);
- the promotion of doping products, illicit substances, alcohol in excess, tobacco, or any practice endangering the health of others (article L232-9 of the French Sports Code, articles L3323-1 et seq. of the French Public Health Code);
- falsification of sports performances, identity theft, creation of fake accounts or manipulation of community rankings;
- unsolicited advertising, commercial solicitation or affiliate links;
- content relating to terrorist propaganda, apology for crimes against humanity or negationism (Gayssot Law of 13 July 1990, Law of 17 June 2024 against online hatred);
- any content infringing the intellectual property of third parties (music not free of rights, screenshots of protected software, etc.).
Content moderation — Digital Services Act
In accordance with Regulation (EU) 2022/2065 of 19 October 2022 on a Single
Market For Digital Services (Digital Services Act, DSA), which entered into
general application on 17 February 2024, the editor undertakes to implement a
community content moderation policy based on the following principles:
- Transparency (art. 14 DSA) — these rules are publicly accessible and worded in a clear and understandable manner;
- Notification mechanism (art. 16 DSA) — a mechanism accessible to any person, including non-users, allows the reporting of any manifestly unlawful content;
- Reasoned decisions (art. 17 DSA) — any restriction decision (removal, blocking, account suspension) is the subject of a written statement of reasons communicated to the author of the content, indicating the precise reasons, the legal basis and the means of appeal;
- Internal complaint mechanism (art. 20 DSA) — the sanctioned user may contest the decision via a dedicated appeal form to contact@runexpert.fr;
- Cooperation with trusted flaggers and authorities (art. 22 and 9 DSA) — the editor cooperates with trusted flaggers certified by national Digital Services Coordinators;
- Protection of minors (art. 28 DSA) — the Service is intended for persons aged at least thirteen (13); any post featuring identifiable minors without parental consent is the subject of a priority removal.
Reporting procedure and processing time
Any content deemed contrary to these rules may be reported by a user via the
"Report" button present on each post, which opens a short form allowing the reason
for the report to be specified (categories compliant with the DSA: unlawful content,
incitement to hatred, harassment, inappropriate sexual content, spam or unauthorised
commercial content, medical misinformation, other). Simultaneously, the report is
recorded server-side in the moderation database and may give rise to the sending of
a summary email to the editor's moderation team. In accordance with DSA requirements
and the editor's public commitments, reports are examined within twenty-four
hours (24h) on business days, except in case of force majeure or exceptional
volume of reports. The person who reported receives, where applicable, a notification
of the decision taken (content maintained, removed, or account sanctioned), in
accordance with article 17 of the DSA. Abusive, manifestly unfounded
or systematically repeated reports may themselves be the subject of sanctions in
accordance with article 23 of the DSA.
Graduated sanctions and means of appeal
Depending on the seriousness of the breach, its repeated or isolated nature, and the
user's history, the following sanctions may be pronounced by the editor, respecting
the principle of proportionality:
- Written warning by email, without access restriction, for a first minor breach;
- Removal of the disputed content with reasoned notification to its author, in accordance with article 17 DSA;
- Temporary restriction of community functionality (suspension of posting, loss of access to the ranking, etc.) for a proportionate period;
- Account suspension for a determined period (7, 30 or 90 days), with data preservation during this period;
- Definitive account termination with irreversible deletion of data under the conditions provided for by the privacy policy, in case of serious or repeated breach;
- Reporting to the competent authorities in case of content likely to constitute a criminal offence (terrorism, child pornography, incitement to violence), in accordance with articles 6 I 7 LCEN and 18 DSA.
Any sanction may be contested within a period of fifteen (15) days from notification,
by reasoned email sent to
contact@runexpert.fr. The contestation is
examined by a separate operator, within a reasonable period and at the latest within
thirty (30) days, in accordance with article 20 of the DSA.
Data associated with community content
Content posted in the community (texts, photos, rankings, comments) is retained for
the lifetime of the account and deleted upon its deletion, in accordance with the
privacy policy. The editor nevertheless retains, for a period of twelve (12) months
after deletion of the content, a minimalist internal log (pseudonymised identifier
of the author, date of the content, reason for removal where applicable) for the
purpose of preventing recidivism and complying with DSA obligations, in accordance
with article 6.1.f of the GDPR (legitimate interest). No other data is retained
after deletion. Reported and examined content is the subject of an anonymised
written trace for the purposes of transparency (annual DSA reports provided for in
article 15 of the regulation); these traces do not allow the re-identification of
the persons concerned.
Understanding your rights
Glossary and frequently asked questions
GDPR terms and consumer law explained clearly, answers to the most frequently asked
questions about the use of the Service, your data and your subscriptions.
Version 2.0 · In force since 22 May 2026
GDPR and digital law glossary
- Personal data
- Any information relating to an identified or identifiable natural person, directly or indirectly, by reference to an identifier such as a name, number, location data or online identifier (GDPR art. 4.1).
- Processing
- Any operation performed on personal data: collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure, erasure (GDPR art. 4.2).
- Data controller
- Natural or legal person, public authority or agency that determines the purposes and means of processing (GDPR art. 4.7). For the Service, this is the editor identified in the Legal Notice section.
- Processor
- Natural or legal person that processes data on behalf of the controller (GDPR art. 4.8). The technical processors of the Service are listed in the Data section.
- Consent
- Freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she accepts a processing of his or her data (GDPR art. 4.11 and art. 7). Consent can be withdrawn at any time and free of charge.
- Special categories of data
- Sensitive data whose processing is in principle prohibited except for exceptions, including data concerning health, racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, sexual orientation (GDPR art. 9).
- Data concerning health
- Data relating to the physical or mental health, past, present or future, of a natural person (GDPR art. 4.15). The VO2max calculated by the Service falls by precaution into this category.
- Pseudonymisation
- Processing whereby data can no longer be attributed to a person without additional information kept separately (GDPR art. 4.5). Not to be confused with anonymisation, which is irreversible.
- Anonymisation
- Processing making any re-identification of the data subject impossible, including by cross-referencing with other sources. Anonymised data is no longer personal data.
- Profiling
- Any form of automated processing of data consisting of using such data to evaluate certain personal aspects relating to a natural person (GDPR art. 4.4). The Service does not engage in profiling for automated decision purposes.
- Automated decision
- Decision producing legal effects on a person or significantly affecting him or her, based solely on automated processing. The user has the right not to be subject to such a decision (GDPR art. 22).
- Right to erasure ("right to be forgotten")
- Right of the data subject to obtain from the controller the erasure of his or her data as soon as possible (GDPR art. 17), subject to cases where retention is legally justified.
- Right to object
- Right of the data subject to object to processing based on legitimate interest or on the performance of a task carried out in the public interest, at any time and for reasons relating to his or her particular situation (GDPR art. 21).
- Right to portability
- Right to receive the data provided in a structured, commonly used and machine-readable format (CSV, JSON, etc.), and to transmit it to another controller (GDPR art. 20).
- Data Protection Officer (DPO)
- Person designated by the controller to oversee compliance with the GDPR (GDPR art. 37-39). Designation is mandatory in certain cases; for the Service, the single point of contact is contact@runexpert.fr.
- Data Protection Impact Assessment (DPIA)
- Prior assessment of a processing likely to result in a high risk to the rights and freedoms (GDPR art. 35).
- Data breach
- Breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, data (GDPR art. 4.12). Mandatory notification to the CNIL within 72h.
- Standard Contractual Clauses (SCC)
- Model clauses adopted by the European Commission to govern international data transfers to third countries that do not have an adequate level of protection (decision (EU) 2021/914).
- Data Privacy Framework (DPF)
- Framework adopted by adequacy decision (EU) 2023/1795 of 10 July 2023, allowing data transfers to certified American organisations meeting a level of protection equivalent to the GDPR.
- Supervisory authority
- Independent public authority responsible for overseeing compliance with the GDPR. In France, it is the CNIL (National Commission for Information Technology and Civil Liberties).
- LCEN (Law on Confidence in the Digital Economy)
- French Law No. 2004-575 of 21 June 2004 transposing Directive 2000/31/EC, governing in particular the obligations of editors and hosts regarding legal notices and moderation.
- DSA (Digital Services Act)
- Regulation (EU) 2022/2065 of 19 October 2022 on a Single Market For Digital Services, generally applicable since 17 February 2024. It governs the moderation of unlawful content and the transparency of platforms.
- ATT (App Tracking Transparency)
- Apple framework introduced with iOS 14.5 requiring applications to request explicit user consent before tracking their activity across third-party apps and websites.
- IAB TCF (Transparency & Consent Framework)
- Standardised framework sponsored by the Interactive Advertising Bureau for collecting and transmitting advertising consent in the European digital ecosystem; current version 2.2.
- UMP (User Messaging Platform)
- Google platform allowing application editors to collect GDPR consent from European users in accordance with Google's EU User Consent Policy.
- Host (in the sense of the LCEN)
- Technical service provider storing content provided by users without controlling the content a priori (LCEN art. 6 I 2); its liability can only be engaged from the moment it has knowledge of manifestly unlawful content and has not acted promptly.
- Editor (in the sense of the LCEN)
- Person whose activity is to publish an online public communication service (LCEN art. 6 III); fully liable for the content it publishes itself.
- Cookie
- Small file placed on the user's terminal when visiting a website. Within the meaning of article 82 LIL, its placement requires the prior consent of the user, except for strictly necessary cookies.
- e-Privacy
- Directive 2002/58/EC on privacy and electronic communications, transposed notably in article 82 of the French Data Protection Act.
- Consumer mediator
- Neutral third party empowered to propose an amicable solution to a dispute between a consumer and a professional, free of charge for the consumer (French Consumer Code, art. L611-1 et seq.).
Frequently asked questions
How do I delete my Run Expert account?
From the application: Profile tab → My account → Account settings section → "Delete my account" button. Deletion is immediate and irreversible. You can also send an email from the address associated with your account to contact@runexpert.fr with the subject "Delete my Run Expert account".
Is my data shared with third parties?
Only with technical processors necessary for the operation of the Service (Supabase, RevenueCat, Vercel, Apple, Google, Expo), all listed in the "Data" section. No resale, no marketing sharing with third parties not listed.
What happens if I cancel my Premium subscription?
The subscription remains active until the end of the current period (week, month or year depending on the chosen formula). At the end, the application reverts to free mode with ads. Your data and account are retained; you can reactivate a subscription at any time.
How do I cancel my subscription?
Cancellation is done exclusively from your App Store or Google Play account. iOS: Settings → [Your name] → Subscriptions → Run Expert → Cancel. Android: Google Play → Profile → Payments and subscriptions → Subscriptions → Run Expert → Cancel.
Is my VO2max public by default?
No. By default, your VO2max remains strictly private and does not appear on the community ranking. You must explicitly activate the "Display my VO2max on the ranking" option in Profile → Community & privacy for it to be published.
How do I export my data?
In accordance with your right to portability (GDPR article 20), send a motivated request to contact@runexpert.fr. You will receive within thirty (30) days a structured file containing all the data concerning you processed by the editor.
Is the application accessible offline?
Yes for main features (local GPS tracking, cardio programmes, tests, local music player). The community, synchronisation and subscription verification require an internet connection.
Is Run Expert compatible with Apple Health or Google Fit?
Not at this time. Any future integration will be subject to a prior update of the privacy policy and explicit consent collection.
How do I refuse personalised advertising?
On first launch of the application in EEA/UK area, a Google UMP message is displayed with three choices: Consent, Reject all, Manage options. Choose "Reject all" to only receive non-personalised ads. You can modify your choice at any time from the Privacy menu of the application.
What to do in case of a dispute with Run Expert?
1. Prior amicable resolution attempt by email to contact@runexpert.fr. 2. Failing this, free mediation via the national consumer mechanism: economie.gouv.fr/mediation-conso. 3. As a last resort, seizure of the competent French courts.
Is Run Expert accessible to minors?
The Service is intended for persons aged at least thirteen (13) years, in accordance with the general terms of use and article 8 of the GDPR. Minors under thirteen (13) are not allowed to create an account. Any account identified as belonging to a minor under thirteen years of age is deleted.
Are the calories displayed by Run Expert accurate?
Calories are estimates based on the ACSM (American College of Sports Medicine) formula taking into account distance, weight and type of activity. The typical margin of error is ±10-15%. For a precise medical measurement, consult a healthcare professional.
Is Run Expert a medical device?
No. Run Expert is neither a medical device within the meaning of Regulation (EU) 2017/745 (MDR), nor a diagnostic tool, nor a health product. The indicators displayed (VO2max, calories, pace) are sports estimates for personal use and cannot be substituted for medical advice.
Is my data sold?
No. The editor does not sell, rent or share for commercial purposes any personal data. The only sharing is operated with technical processors strictly necessary for the operation of the Service, subject to data processing agreements compliant with GDPR article 28.
How long is my data retained?
As long as your account is active. Upon deletion of the account, data is erased immediately (in-app) or within thirty days (by email). Only financial transactions are retained for 10 years pseudonymised, in accordance with article L123-22 of the French Commercial Code.
How do I report inappropriate content in the community?
Press the menu icon (three dots) of the content concerned → "🚩 Report this content" button. The report is recorded server-side and processed by the moderation team within 24h on business days, in accordance with the requirements of the Digital Services Act (DSA).
Can I use Run Expert without creating an account?
Yes, in guest mode. You access most features (tests, GPS, programmes, music). Your data remains only on your device. The community and cross-device synchronisation require an account.
Are the American subcontractors GDPR compliant?
Yes. Transfers to the United States are framed either by the European Commission's Standard Contractual Clauses (SCC) (decision EU 2021/914), or by the Data Privacy Framework (DPF) approved by adequacy decision EU 2023/1795 when the subcontractor is certified there.
What if I forget my password?
From the login screen, press "Forgot password?". A reset link will be sent to you by email. The link expires after one hour for security reasons. Check your spam if the email does not arrive within 5 minutes.
How do I contact Run Expert support?
By email to contact@runexpert.fr. For urgent requests (security flaw, DSA report), specify the subject accordingly. Response within forty-eight (48) working hours.
